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Frequently Asked Questions

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Ticket Information

Q1. How can someone purchase SickKids Lottery ticket(s)?

There are five ways to order a ticket:

  • Order online today! Click here to order now!
  • Call the toll-free telephone number (877) 232 KIDS (5437), or (416) 514 2135 in the Greater Toronto Area, and use a credit card.
  • Complete the ticket order form included in the brochure and mail it in the self-addressed, postage paid return mailer along with a cheque, money order or a credit card number (Visa, MasterCard or American Express).
  • Fax the completed ticket order form with a credit card number (Visa, MasterCard or American Express) to (416) 601 6533.
  • In person at SickKids Foundation Desk in The Hospital for Sick Children located at 555 University Avenue, Toronto, ON, M5G 1X8

Q2. How much does a SickKids Lottery ticket cost?

The SickKids Lottery offers the following ticket bundles:

  • 1 ticket for $100
  • 2 tickets for $150
  • 3 tickets for $195
  • 4 tickets for $250
  • 7 tickets for $375
  • 10 tickets for $500
  • 20 tickets for $900 – Best Value!

Q3. How much does a 50/50 Draw ticket cost?

The SickKids Lottery offers the following 50/50 Draw ticket bundles:

  • 3 for $10

  • 10 for $25

  • 25 for $50; and

  • 100 for $100 – that’s only $1 per ticket!

The 50/50 Draw tickets can only be ordered in conjunction with SickKids Lottery tickets. The minimum jackpot is $500,000 and the minimum payout is $250,000. If your SickKids Lottery ticket becomes invalid, all 50/50 tickets associated with your SickKids Lottery ticket will also become invalid. SickKids 50/50 Draw tickets may be purchased in the same order as SickKids Lottery Tickets, or separately, up until the close of sales for the SickKids Lottery. The deadline for sales is midnight September 20, 2019 (or midnight September 13, 2019 if all SickKids Lottery tickets are sold on or before the Early Bird deadline).

Q4. How old do you have to be to order a SickKids Lottery ticket?

You must be at least 18 years old at the time of ordering. Tickets cannot be purchased in the name of a minor.

Q5. Can I order a ticket if I do not live in Ontario?

The lottery is intended for Ontario residents. Purchasers must be in the province of Ontario to order tickets and tickets cannot be mailed to an address outside of Ontario.

Q6. How long does it take to receive my ticket(s)?

Emailed Tickets:

Upon receipt and/or authorization of payment, you should receive your ticket(s) within four (4) business days of the order date.

Mailed Tickets:

Upon receipt and/or authorization of payment, you should receive your ticket(s) within three (3) weeks of the order date.

If you have not received your ticket(s) by then, please contact Customer Service at (877) 216 2598, or (416) 977 9151 in the Greater Toronto Area, for a replacement ticket(s).

Q7. Will a charitable tax receipt be issued for my ticket(s)?

No. According to Canada Revenue Agency regulations, charity lottery ticket purchases are considered entertainment, not a direct donation. Therefore, we are unable to issue a tax receipt for SickKids Lottery ticket & SickKids 50/50 Draw ticket purchases. Similarly, any prize won in the Lottery is not taxable.

Q8. Can SickKids Lottery tickets be ordered online?

Yes, tickets can be ordered online! Click here to order now!

E-tickets are also available. If you would like to receive your ticket via email versus regular mail, please check the box on the order form or speak to the customer service agent when you place your order.

Q9. I am trying to order my ticket online. Why isn’t it going through?

You must be in the province of Ontario to order a ticket. Some internet providers, although servicing an Ontario residence, are not registered in Ontario. As such, this may result in an error in processing your order. If you are in Ontario and are unable to use our online ordering, please call (877) 232 KIDS (5437), or (416) 514 2135 in the Greater Toronto Area, and we would be pleased to process your order.

Q10. Can I cancel my SickKids Lottery ticket(s) and get a refund?

SickKids Lottery ticket(s) may be cancelled prior to the commencement of the draws and will be refunded for the amount that was paid for the tickets. Once draws have begun, no refunds are permitted.

If your SickKids Lottery ticket becomes invalid, all 50/50 Draw tickets associated with your SickKids Lottery ticket will be cancelled as well.

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Prizing / Deadlines

Q11. What is the Grand Prize in the SickKids Lottery?

There is one Grand Prize winner of $1 Million CASH!

Q12. How many prizes will be awarded in the SickKids Lottery?

The total number of prizes to be awarded is 40,827.

Q13. What is the total value of all prizing in the SickKids Lottery?

The total value of all prizes is $4,004,693.33 (MSRP), inclusive of all applicable taxes and freight.

Q14. If I win a prize in the SickKids Lottery, can I accept the cash value instead?

Only when a cash alternative is offered, may you choose either the prize or the cash alternative as listed. If there is no cash option, prizes must be accepted as awarded. See Rules and Regulations for more details.

Q15. If I win the VIP, Super Early Bonus, Early Bonus or Early Bird Prize, do I still qualify for the other prize draws?

Yes. Every winning ticket goes back into the draw so you can win more than once.

Q16. How many tickets will be sold?

95,000 tickets will be available for sale until they are all sold or the final deadline of September 20, 2019 – whichever comes first.

There is no limit to the number of 50/50 Draw tickets available, however you must have purchased at least one SickKids Lottery ticket (in the current campaign) prior to being able to purchase 50/50 Draw tickets.

Q17. What if I lose my ticket?

You do not need your ticket to claim your prize. Your name, address and phone number are recorded in the database along with your ticket number, which is proof enough. Purchasers do not need their ticket(s) in hand in order to be included in the respective draw(s). If you would like a replacement ticket, please call (877) 216 2598 or (416) 977 9151 in the Greater Toronto Area.

Q18. Who cannot purchase a ticket?

The following persons are prohibited from purchasing SickKids Lottery tickets or obtaining benefit from the prize offering: SickKids Foundation staff, Board of Directors, and Lottery Advisory Committee; The Hospital for Sick Children Executive Team and Board of Trustees; partners and employees of Deloitte LLP and its affiliates, employees of registered gaming suppliers; and, members of the same household of each of the above.

Q19. When are the deadlines for SickKids Lottery ticket sales?

VIP Prize Ticket Sales Deadline:
Midnight, June 21, 2019

Super Early Bonus Prize Ticket Sales Deadline:
Midnight, July 19, 2019

Early Bonus Prize Ticket Sales Deadline:
Midnight, August 16, 2019

Early Bird Prize Ticket Sales Deadline:
Midnight, September 13, 2019

Final and Grand Prize Ticket Sales Deadline:
Midnight, September 20, 2019

Q20. What is the deadline for the 50/50 Draw?

The 50/50 Draw ticket sales deadline is midnight, September 20, 2019. If all SickKids Lottery tickets are sold out before midnight September 13, 2019, the 50/50 Draw ticket order deadline will be midnight September 13, 2019.

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Winners

Q21. How will the winners be notified?

All winners will be notified in writing as to what they have won and how to claim their prize. All winning ticket numbers will be posted on SickKidsLottery.ca. VIP, Super Early Bonus and Early Bonus Prizes will all be posted to the website by 1:00 p.m. the business day following the respective draws. Winning ticket numbers for the Early Bird Prizes will be posted by 1:00 p.m. on September 30, 2019, along with a searchable list. Winning ticket numbers for the Final and Grand Prizes will be posted on October 4, 2019. If all SickKids Lottery tickets are sold out by midnight September 13, 2019, winning ticket numbers for the Final and Grand Prizes will be posted on September 30, 2019. Winners may also be contacted by telephone.

Prizes will be awarded to the primary purchaser listed on the ticket. It is the responsibility of the primary ticket holder to share win information and prize(s) with any other person(s) associated with winning ticket(s). A printed list of prize winners will be available upon request after October 11, 2019 by calling (877) 216 2598 or (416) 977 9151 in the Greater Toronto Area or by emailing SickKidsLotterycs@deloitte.ca.

Q22. Will my name be publicized if I am a winner?

Yes, in accordance with the Alcohol and Gaming Commission of Ontario, the winners must be collected in a list for reporting purposes (including ticket number, name and city). There will be a full, searchable winners list on the SickKids Lottery website. SickKids Lottery reserves the right to publish the name, city and photograph of any winner. Winner information may be released to the news media and may be used in advertising for the Hospital for Sick Children, SickKids Lottery or SickKids Foundation.

Q23. How can I get a complete winners’ list?

  • By calling (877) 216 2598, or (416) 977 9151 in the Greater Toronto Area, to check a lottery number.
  • By emailing SickKidsLotterycs@deloitte.ca
  •  

Q24. How do I claim my prize?

All winners will receive a letter from the SickKids Lottery providing details on how to claim their prize. All prizes will be shipped free of charge to the prize winner’s address. If you have not received a letter, please call Customer Service at (877) 216 2598 or (416) 977 9151 in the Greater Toronto Area.  Major prize winners will also be contacted by phone and arrangements on claiming their prize will be made.

Q25. How long do I have to claim my prize?

We ask that all winners claim their prizes within three (3) months if possible. Prizes must be claimed within six (6) months of the final draw date.

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General

Q26. What is your privacy policy?

SickKids Foundation respects the privacy of its lottery supporters; we do not sell, rent or trade our supporter lists. The information we collect is used to process lottery ticket purchases, keep our supporters informed about the activities of the hospital and Foundation, and ask for their support for our mission to improve children’s health. If at any time you wish to be removed from our contact list, call us at (416) 813 6166 and we will accommodate your request.

To view our Privacy Policy, click here.

Q27. What is your SickKids Lottery license number?

Our SickKids Lottery license number is SKLL#10806.

Q28. What is your 50/50 Draw lottery license number?

Our 50/50 Draw Lottery license number is 50/50LL#10810.

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Cash & Trip Calendar Lottery

Q29. What is the SickKids Cash & Trip Calendar Lottery?

SickKids presents another way to win—a Cash & Trip Calendar with prizes given away every day in October 2019.

Q30. How can someone purchase SickKids Cash & Trip Calendar Lottery tickets?

There are five ways to order tickets:

  • Order online today! Click here to order now!
  • Call the toll-free telephone number (877) 232 KIDS (5437), or (416) 514 2135 in the Greater Toronto Area, and use a credit card.
  • Complete the ticket order form included in the brochure and mail it in the self-addressed, postage paid return mailer along with a cheque, money order or a credit card number (Visa, MasterCard or American Express).
  • Fax the completed ticket order form with a credit card number (Visa, MasterCard or American Express) to (416) 601 6533.
  • In person at SickKids Foundation Desk in The Hospital for Sick Children located at 555 University Avenue, Toronto, ON, M5G 1X8

Q31. How much do SickKids Cash & Trip Calendar Lottery tickets cost?

The SickKids Cash & Trip Calendar Lottery offers the following ticket bundles:

  • 5 tickets for $20
  • 15 tickets for $50
  • 25 tickets for $75
  • 50 tickets for $100 – Best value!

Q32. How many calendars will I receive if I order 5, 15, 25 or 50 tickets?

For every Calendar order placed, one Calendar ticket will be issued.  Each calendar ticket will list 5, 15, 25 or 50 Calendar Lottery ticket numbers as ordered.

Q33. Is the SickKids Cash & Trip Calendar a 12-month calendar?

No. Your official ticket features a one-month Calendar for October 2019, showing the prize(s) you could win each day of that month.

Q34. How old do you have to be to order SickKids Cash & Trip Calendar tickets?

You must be at least 18 years old at the time of ordering. Tickets cannot be purchased in the name of a minor.

Q35. Can I order SickKids Cash & Trip Calendar tickets if I do not live in Ontario?

The lottery is intended for Ontario residents. Tickets cannot be mailed to an address outside of Ontario; purchasers must be in the province of Ontario to order tickets.

Q36. How long does it take to receive my SickKids Cash & Trip Calendar ticket numbers?

Emailed Tickets:

Upon receipt and/or authorization of payment, you should receive your ticket(s) within four (4) business days of the order date.

Mailed Tickets:

Upon receipt and/or authorization of payment, you should receive your ticket(s) within three (3) weeks of the order date.

If you have not received your ticket(s) by then, please contact Customer Service at (877) 216 2598, or (416) 977 9151 in the Greater Toronto Area, for a replacement ticket(s).

Q37. Will a charitable tax receipt be issued for my ticket(s)?

No. According to Canada Revenue Agency regulations, charity lottery ticket purchases are considered entertainment, not a direct donation. Therefore, we are unable to issue a tax receipt for ticket purchases. Similarly, any prize won in the Lottery is not taxable.

Q38. Can SickKids Cash & Trip Calendar Lottery tickets be ordered over the Internet?

Yes, tickets can be ordered online! Click here to order now!

 

Q39. I am trying to order my SickKids Cash & Trip Calendar tickets online. Why isn’t it going through?

You must be in the province of Ontario to order a ticket. Some internet providers, although servicing an Ontario residence, are not registered in Ontario. As such, this may result in an error in processing your order. If you are in Ontario and are unable to use our online ordering, please call (877) 232 KIDS (5437), or (416) 514 2135 in the Greater Toronto Area, and we would be pleased to process your order.

Q40. How many SickKids Cash & Trip Calendar numbers are available?

There are 248,600 Cash & Trip Calendar Lottery ticket numbers available for sale until they are sold out or the final deadline of September 20, 2019 – whichever comes first.

Q41. What are the prizes in the SickKids Cash & Trip Calendar Lottery?

There are thirty-one (31) Daily Cash Prizes of $5,000, one winner every day throughout the month of October. During the month of October 2019, there are four (4) $10,000 Weekly Travel Prizes, one every Friday. There is also one (1) $25,000 Grand Prize Family Vacation on October 31, 2019.

Q42. When are the draws?

All thirty-six (36) draws will take place on September 27, 2019 at approximately 11:00 a.m. following the Main and 50/50 draws (if applicable) at the offices of Deloitte LLP, located at 8 Adelaide Street West, Suite 200, Toronto, Ontario M5H 0A9. 

Q43. What is the total value of all prizing in the SickKids Cash & Trip Lottery?

The total value of all Cash and Travel prizes is $220,000 and Travel prizes will be awarded in cash.

Q44. If I win a prize in the SickKids Cash & Trip Lottery, can I accept the cash value instead?

All prizes in the Cash & Trip Calendar are either cash or travel. All travel prizes are awarded as cash. See Rules and Regulations for more details.

Q45. Can I win more than once?

Yes. Each Cash & Trip Calendar ticket number is entered in all draws.

Q46. What if I lose my ticket?

You do not need your SickKids Cash & Trip Calendar ticket to claim your prize. Your name, address and phone number are recorded in the database along with your ticket numbers, which is proof enough. Purchasers do not need their tickets in hand in order to be included in the respective draw(s). If you would like a replacement ticket, please call (877) 216 2598 or (416) 977 9151 in the Greater Toronto Area.

Q47. Who cannot purchase SickKids Cash & Trip Calendar Lottery tickets?

The following persons are prohibited from purchasing SickKids Cash & Trip Calendar tickets or obtaining benefit from the prize offering: SickKids Foundation staff, Board of Directors, and Lottery Advisory Committee; The Hospital for Sick Children Executive Team and Board of Trustees; partners and employees of Deloitte LLP and its affiliates, employees of registered gaming suppliers; and, members of the same household of each of the above.

Q48. Do I have to order a SickKids Lottery ticket in order to play the SickKids Cash & Trip Calendar lottery?

No, there is no requirement that you order a SickKids Lottery ticket to play the SickKids Cash & Trip Calendar Lottery.

Q49. I didn’t order a SickKids Cash & Trip Calendar when I ordered my SickKids Lottery ticket(s). Can I still participate in the SickKids Cash & Trip Calendar Lottery?

Yes, you can place your SickKids Cash & Trip Calendar ticket order at any time prior to the deadline of midnight, September 20, 2019.

Q50. When is the ticket sales deadline for the SickKids Cash & Trip Lottery?

The SickKids Cash & Trip Calendar sales deadline is midnight, September 20, 2019.

Q51. How are the draws conducted?

All thirty-six (36) draws will take place on September 27, 2019 at approximately 11:00 a.m. following the Main and 50/50 draws (if applicable) at the offices of Deloitte LLP, located at 8 Adelaide Street West, Suite 200, Toronto, Ontario M5H 0A9. All draws will be made using Random Number Generator software (RNG) under the supervision of Deloitte LLP. Deloitte LLP will randomly select one (1) potential winner from among all eligible ticket numbers for each of the thirty-one (31) Daily Prizes (for October 1 to October 31, 2019), four (4) Weekly Prizes (one for each of October 4, 11, 18 and 25, 2019) and the one (1) Grand Prize. Winning ticket numbers are eligible for all subsequent prize draws. All prizes must be accepted as awarded. Please allow four weeks to receive prize cheques.

Q52. How will the winners be notified?

All winners will be notified in writing as to what they have won and how to claim their prize. Winning ticket numbers will be posted on SickKidsLottery.ca by 1:00 p.m. on the day for which the winning ticket was selected. Winners may also be contacted by telephone. Draws listed for weekends/holidays will be posted on the following business day. Prizes will be awarded to the primary purchaser listed on the ticket. It is the responsibility of the primary ticket holder to share win information and prize(s) with any other person(s) associated with winning ticket(s). A printed list of prize winners will be available upon request after November 1, 2019 by calling (877) 216 2598 or (416) 977 9151 or by emailing SickKidsLotterycs@deloitte.ca.

Q53. How long do I have to claim my prize?

We ask that all winners claim their prizes within three (3) months if possible.  Prizes must be claimed within six (6) months of the final draw date.

Q54. Can I cancel my SickKids Cash & Trip Calendar Lottery tickets and get a refund?

SickKids Cash & Trip Calendar Lottery ticket orders may be cancelled prior to the commencement of the draws and will be refunded for the amount that was paid for the tickets.  Once draws have begun, no refunds are permitted.

Q55. Will my name be publicized if I am a winner?

Yes, in accordance with the Alcohol and Gaming Commission of Ontario, the winners must be collected in a list for reporting purposes (including ticket number, name and city). Winners will be posted daily throughout the month of October 2019, on our website at SickKidsLottery.ca. SickKids Cash & Trip Calendar Lottery reserves the right to publish the name, address and photograph of any winner. Winner information may be released to the news media and may be used in advertising for the Hospital for Sick Children, SickKids Lottery or SickKids Foundation.

Q56. What is your privacy policy?

SickKids Foundation respects the privacy of its lottery supporters; we do not sell, rent or trade our supporter lists. The information we collect is used to process lottery ticket purchases, keep our supporters informed about the activities of the hospital and Foundation, and ask for their support for our mission to improve children’s health. If at any time you wish to be removed from our contact list, call us at (416) 813 6166 and we will accommodate your request.

To view our Privacy Policy, click here.

Q57. What is your SickKids Cash & Trip Calendar Lottery license number?

Our SickKids Cash & Trip Calendar Lottery license number is Calendar LL#10811.

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