Frequently Asked Questions

1. If I win the Early Bonus or Early Bird Prize, do I still qualify for the other prize draws?

Yes. Every winning ticket goes back into the draw so you can win more than once.

2. If I win a Travel Package or Dream Prize, can I accept the cash value instead?

When a cash alternative is offered, you may choose either the prize or the cash alternative as listed. See rules and regulations for more details.

3. How long does it take to receive my ticket?

Upon receipt and/or authorization of payment, you should receive your ticket within approximately 2-4 weeks. If you have not received your ticket(s) by then, please contact Customer Service 1-888-501-KIDS (5437), or in the Greater Toronto Area (416) 514-2121 for a replacement ticket(s).

4. Can SickKids Lottery tickets be ordered over the Internet?

Yes, tickets can be ordered online! Click here to order now!
SickKids Lottery is pleased to announce that the Alcohol and Gaming Commission of Ontario has revised their regulations, which govern charitable lotteries, to allow for online ticket orders. Online ticket orders are processed through MiraTel Solutions Inc, with exceptional security features and are managed similar to orders made in person (at The Hospital for Sick Children), via mail, phone, fax, and online. All orders placed must be in the province of Ontario and be to persons 18 years of age or older. Winners’ names will also be searchable on the website on April 5, 2012.

5. Can I order a ticket if I do not live in Ontario?

The lottery is intended for Ontario residents. Tickets cannot be mailed to addresses outside of Ontario; purchasers must be IN the province of Ontario to purchase tickets.

6. How old do you have to be to purchase a ticket?

You must be at least 18 years old at the time of ordering. Tickets cannot be purchased in the name of a minor.

7. How much does a ticket cost?

The 2012 SickKids Dreams & Discoveries Winter Lottery offers the following ticket bundles:

  • 2 tickets for $100;
  • 3 tickets for $135;
  • 5 tickets for $195;
  • 7 tickets for $245;
  • 15 tickets for $375; and
  • 25 tickets for $500 – that’s only $20 a ticket!

Don’t forget to share the fun with your friends and family! Visit our Group Purchase Program◊ page for more information!

8. How can someone purchase a ticket(s)?

There are five ways to buy a ticket:

  1. Order online today! Click here to order now!
  2. Call the toll-free telephone number 1-877-965-4372 or (416) 514-7747 and use a credit card.
  3. Complete the ticket order form included in the brochure and mail it in the self-addressed, postage paid return mailer along with a cheque, money order or a credit card number (Visa, MasterCard or American Express).
  4. Fax the completed ticket order form with credit card number (Visa, MasterCard or American Express) to (416) 650-7851.
  5. Visit the Lottery desk located in the Slaight Family Atrium of the hospital (excluding weekends and holidays) or other various external locations.

Join the fun with your friends and family! Visit our Group Purchase Program◊ page for more information!

9. Will a charitable tax receipt be issued with the ticket?

No. According to Canada Revenue Agency regulations, charity lottery ticket purchases are considered entertainment, not a direct donation. Therefore we are unable to issue a tax receipt for ticket purchases.

10. How many tickets will be sold?

250,000 tickets will be available until they are sold out or the final deadline of March 16, 2012 – whichever comes first.

11. How will the winners be notified?

Major winners of the VIP Draw**, Early Bonus Draw, Early Bird Draw and the Grand Prize Winner of $1.5 Million in cash will be notified by phone and mail, as well as the seven Dream Pack winners. All other prize winners will be sent an official notification letter. A searchable list of winners will also be published on the SickKids Lottery website on April 5, 2012. On the same day an advertisement will appear in the Toronto Sun, highlighting the major prize winners and reminding ticket holders where they can go to learn whether or not they have won a prize.

12. Will my name be publicized if I am a winner?

Yes, in accordance with the Alcohol and Gaming Commission of Ontario, the winners must be collected in a list for reporting purposes (including ticket number, name and city). Major winners will be posted in the Toronto Sun and a full winners list is searchable online here on April 5, 2012. SickKids Lottery reserves the right to publish the name, address and photograph of any winner. Winner information may be released to the news media and may be used in advertising for the Hospital for Sick Children, SickKids Lottery or SickKids Foundation.

13. What if I lose my ticket?

You do not need your ticket to claim your prize. Your name, address and phone number are recorded in the database along with your ticket number, which is proof enough. Purchasers do not need their ticket(s) in hand in order to be included in the respective draw(s). If you would like a replacement ticket, please call the customer service number at 1-888-501-KIDS (5437) or 416-514-2121 in the Greater Toronto Area.

14. How can I get a complete winners’ list?

  • By calling 1-888-501-KIDS (5437), or in the Greater Toronto Area (416) 514-2121 to check a lottery number.
  • By requesting a complete list from SickKids Foundation.

15. How do I claim my prize?

You will receive a letter from SickKids Lottery providing you with the exact details on how to claim your prize. All prizes will be shipped free of charge to the prize winners address. If you have not received a letter please call Customer Service at 1-888-501-KIDS (5437), or in the Greater Toronto Area (416) 514-2121. Major prize winners will also be contacted by phone and arrangements on claiming their prize will be made.

16. How many prizes will be awarded?

The total number of prizes to be awarded is 14,605.

17. What is the total prize value?

The total value of all prizes is $3,085,186.92, inclusive of all applicable taxes and freight.

18. When are the deadlines for the ticket sales?

VIP Ticket Sales Deadline Date:
Midnight, Friday, January 27, 2012
Early Bonus Ticket Sales Deadline Date:
Midnight, Friday, February 24, 2012
Early Bird Ticket Sales Deadline Date:
Midnight, Friday, March 9, 2012
Final Ticket Sales Deadline Date:
Midnight, Friday, March 16, 2012

19. Who cannot purchase a ticket?

The following persons are prohibited from purchasing SickKids Lottery tickets or obtaining benefit from the prize offering: SickKids Foundation staff, Board of Directors, and Lottery Advisory Committee; The Hospital for Sick Children Executive Team and Board of Trustees; employees of registered gaming suppliers; and, members of the same household of each of the above.

20. What is your privacy policy?

SickKids Foundation respects the privacy of its lottery supporters; we do not sell, rent or trade our supporter lists. The information we collect is used to process lottery ticket purchases, keep our supporters informed about the activities of the hospital and Foundation, and ask for their support for our mission to improve children’s health. If at any time you wish to be removed from our contact list, call us at 416-813-6166 and we will accommodate your request.